OUR SERVICES

Take control of how your business operates.

To make your business efficient and flexible enough to operate in today’s modern business world, IMS offer extremely reliable, easy to use IT Solutions of the highest quality. For your convenience, we offer flexible contracts too.

PRODUCT SUPPLY, MAINTENANCE & SUPPORT

Our support Team are on hand to give you the support you need when you ask for it, all or support requests are monitors with a ticketing system to ensure response times are met and monitored.
IMS engineers can access your workstation or server remotely to fix and diagnose most issues we also have field-based engineers who are on hand to visit your site if required. The IMS helpdesk can be accessed by telephone or directly into our ticketing system by Email.

Working with our trusted engineers, we help your business become equipped with high quality IT systems that will last, so that your investment generates the expected value. The fast-paced world of IT is ever changing and as businesses, we need to change with it.

From migrating emails to a centralised data centre or removing all servers from your office, so you can work anywhere and anytime: our solutions help you determine and control exactly how your business should be operating.

UNIFIED COMMS SOLUTIONS & CLOUD TELEPHONY

Utilising TRUSTED technologies, hosted systems are ideal for all types of customers. Even if you move business premises, your phone system can move with you at no extra cost and you can keep your original phone number too.

This is vital, as there are often significant costs involved with changing business phone numbers.

Another advantage is that with our cloud telephone systems, the cost of phone lines, hardware maintenance and line rental costs are not incurred. All local and national calls are also free.

There is no downtime, loss of vital business calls or time lost in installation either, as we can install your new system before the old one is turned off. A new Cloud Telephone System is fully scalable too, so if your business grows, our system can grow with it.

OFFICE 365 SUPPLY & SUPPORT

A new culture of work is here. It’s open and collaborative, letting you work together securely, from anywhere in the world on any device. Microsoft 365 and the power of the cloud make it easy for you to work in new and more productive ways, from anywhere, on any device.

Microsoft 365 is more than just a business email tool, it also provides essential applications, including: Word, Excel, PowerPoint, Outlook, Access and includes tools for collaborating, such as SharePoint and Teams.

Microsoft Teams provides businesses with the ability to communicate and collaborate remotely. It combines chat, meetings, calling, and Office 365 document collaboration, all in one place. Add-on licenses can also be purchased that allow you to turn Microsoft Teams into a phone system.

As a Microsoft Partner we have access to a full complement of Microsoft 365 packages and solutions including:

• Microsoft 365 Business Basic (formerly Office 365 Business Essentials)
• Microsoft 365 Business Standard ((formerly Office 365 Business Premium)
• Microsoft 365 Business Premium (formerly Microsoft 365 Business)
• Microsoft 365 Apps for business (formerly Office 365 Business)
• Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus)
• Office 365 E1
• Office 365 E3
• Office 365 E5

Microsoft has seen an unprecedented spike in Teams usage and had more than 44-million daily users since the COVID-19 outbreak.

CONNECTIVITY & NETWORK DESIGN

We offer a vast range of different types of connectivity, from simple broadband to a more niche service that sacrifices download for upload speeds. High upload speeds is what really counts and for clients with higher demands, we can provide EFM Circuits and Leased Line Circuits.

Depending on your area, up to 45 types of internet connectivity are available with various service level agreements. From a wires only connection to a fully managed service that enables us to detect whether you’ve been hacked, our services are highly reliable. Also, using our portal, immediate installation and bespoke changes can be made to services in real-time.

MOBILE SOLUTIONS

Work securely while on the move with a variety of handsets and data plans that give you control.

Work is no longer confined to the office and our business mobile services enable your people to work from anywhere. As an independent mobile provider, we offer great value business mobile plans from SIM-only deals through to flexible shared data plans for large mobile fleets.

Working with the main UK networks and largest distributors in the industry of mobile technology, we have access to all of the major networks for business connections.