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What to expect.

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Expert consultation.

We’ll help identify the right solutions for your business and secure the best products on the market. No selling you more than you need, and no hidden costs down the line.

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Professional installation.

Our experienced engineers will set you up for success with a brand new system, the latest upgrades and all the services you need, all installed by an expert.

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Ongoing support.

We’re with you every step of the way, providing 24/7 IT support and keeping you up and running. Should we need to provide onsite support, we’re only a short drive away.

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Rapid response.

Our support team respond quickly to get you back at 100% efficiency. We’re proud of the 99.9% uptime of our customers, and we won’t let it go! We know how much downtime affects your business!

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Plan for success.

We discuss your business thoroughly to enable us to understand what solutions are the best fit for your business. We consider your budget, the scale of your business, and how best to futureproof.

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No hard selling. Ever.

Our sales team won’t try to coax you into buying more than you need. If your business doesn’t need a high-end service we don’t try to push it onto you. Not in the planning phase, not at the point of sale, and not at renewal.

We know trust is hard to win and easy to lose. This is why we aim to never falter on the principles above, and always provide the best service and experience for you.

How we can help you as a Dudley based business.

We’ll work closely with you to understand your needs, ensuring our proposal is suitable for your budget, your location, and the size of your business. We will also take into consideration what tech is coming over the horizon, so that your solution is modern and doesn’t leave you behind the curve.

We offer a range of services including, but not limited to;

Our dedicated team will design and deliver the services that best suit your requirements. Contact us today to speak to one of our team about your situation.

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Who we are.

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Established in 2002, we provide IT support and a range of other services to businesses in Dudley. We transform the way that businesses operate and help them take full control of their IT and phone systems; significantly enhancing their productivity, customer service levels, flexibility and efficiency.

We strive to form long-term partnerships with our clients in order to gain a deep understanding of their organisation and support them through a changing technological landscape. We look forward to helping your business do the same.

Who we provide IT Support to.

We work with organisations across a broad range of sectors, each with specific requirements. Our customers include manufacturers, schools, charities, solicitors, medical practices and many more. Our flexible solutions and experience mean we can keep business like yours thriving.

We work very closely with organisations with complex requirements such as the National Careers Service, the Royal Commonwealth Society, and Malvern Theatres.

Enquire now to find out how we can help you.

National Careers Services
The Royal Commonwealth Society
Malvern Theatres

Join our satisfied customers.

“No questions or requests have been too much, and any changes required have been dealt with immediately. We cannot fault the support provided and would be more than happy to recommend IMS.”

— Office Manager,
Chapter Living

“Working with IMS has been easy. So easy that since the install, they have supplied a number of our clients with the same system. This is a testimonial in itself.”

— Managing Director,
CSCM Ltd.

“We have discovered so many benefits to using IMS’s hosted telephone system. The system is wonderfully flexible, and the call quality is superior to the system we used previously.”

— Managing Director,
Wallace Crook

Michael Jeffries
Michael Jeffries
18/01/2022
Absolute pleasure to work with. As my business grew I moved into a bigger office space and IMS listened carefully to my needs and came up with a solution that met our needs and was completely scalable. They deal with issues within a few minutes and come up with innovative solutions to our specific needs. So far I'm delighted!
Raj Sharma
Raj Sharma
06/01/2022
Fantastic company to work for.
Andrew Allchurch
Andrew Allchurch
24/09/2021
IMS deal with both our Phone and IT requirements. They are a great company to deal with and handle any of our support issues really quickly. Also really good value for our phone costs. Would highly recommend.
James Martin
James Martin
23/09/2021
Friendly professional service and people happy to recommend to all
Steve Robinson
Steve Robinson
22/09/2021
Excellent service provided, always available when needed and our new phone system & lease line works fantastically well. Added benefit of being able to re-direct calls to our mobiles in these testing times has been invaluable!
Anne-Marie Martin
Anne-Marie Martin
21/09/2021
We've been working with IMS for a while now and they're professional, responsive and go over and above. We'd highly recommend them! Great work guys!
David Lanham
David Lanham
17/09/2021
Our company has used IMS Technology to provide us with telephony and data services for over 10 years and we have always been happy with their service, support and pricing. We recently upgraded to a new hosted voice system with them and the whole process was very smooth from start to finish, the on-site installation conducted by Raj was very professional and friendly. We highly recommend IMS!
Chris Osborne
Chris Osborne
09/03/2021
Moved to IMS in October 2019 to help us reduce the number of supplies we have (Phones, IT infrastructure, software and support all in one place) Chris presented an excellent package, offering a fair saving and better service levels. The technical support team is always there, professional and very helpful - essential for a smaller operation such as us. No noticeable service disruptions from the pandemic. I now have a friend moving his business over to IMS Technology as well. Great team!

Interested in learning more?